I’m passionate about helping people solve problems. I find purpose in making things work better for others. With 5+ years of experience in customer service, virtual assistance, and IT support, I bring clear communication, structured thinking, and a calm, solution-focused mindset to every role I take on.
I’ve supported U.S.-based clients remotely, developed full-scale online courses, and handled customer interactions with empathy and professionalism. I’ve also contributed to local government IT operations, resolving technical issues and improving system uptime.
• Delivered multi-channel customer support for a U.S.-based automotive platform, balancing customer satisfaction with company profitability
• Built and launched complete online courses using tools like ChatGPT, Google Slides, ElevenLabs, CapCut, and GoHighLevel CRM
• Diagnosed and resolved hardware and software issues during an IT internship, improving system reliability and onboarding efficiency
• Retained customers and upsold subscriptions through proven sales techniques and clear product education
EXPERTISE: Customer Support, Technical Support, Multi-Channel Support, Remote Troubleshooting, CRM Systems, Virtual Assistance, Online Content Creation, AI Tools, IT Diagnostics, Problem-Solving, English Communication, Documentation, Problem Solving, Sales and Customer Retention
Please feel free to send me a message :)
