Results-driven Performance Management Specialist and HR Generalist with extensive experience in optimizing organizational performance, enhancing employee engagement, and supporting HR shared services within high-volume service environments. Proven track record in designing and implementing KPI frameworks, performance management systems, and data-driven HR strategies that improve workforce productivity and operational efficiency.
Highly experienced in HR operations, employee lifecycle management, performance analytics, and service delivery models aligned with SLA metrics and customer experience standards. Brings a solid foundation in call center operations, customer service, and technical support, with a strong understanding of service-driven business models.
Passionate about talent development, continuous improvement, and elevating the employee experience while driving sustainable business growth through strategic HR initiatives and operational excellence.
