? Prospecting on Smrt Dialer
? Mass calling and qualifying leads via Podio
? Follow up with sellers until they sell us their home or say no
? Sending batch SMS via Launch Control
? Mass cold calling via ReadyMode
? Serving as the first point of contact for customers seeking technical assistance over the
phone, chat or email
? Performing remote troubleshooting through diagnostic techniques and pertinent
questions
? Determining the best solution based on the issue and details provided by customers
? Walk the customer through the problem-solving process
? Direct unresolved issues to the next level of support personnel
? Provide accurate information on IT products or services
? Record events and problems and their resolution in logs
