Detail-oriented and adaptable professional with a strong background in training, customer service, and operations within the healthcare and BPO industry. Currently a Learning Associate II at Alorica, supporting UnitedHealth Group (UHG), where I drive effective training delivery, seamless onboarding, and performance improvement initiatives.
With hands-on experience in customer experience, I excel in managing high-volume interactions, resolving complex billing and insurance concerns, and ensuring accurate, compliant documentation. My diverse background in recruitment, education, and real estate further strengthens my ability to build relationships, deliver training, and support business growth.
I am committed to continuous improvement and delivering results that make an impact. Currently open to work-from-home or hybrid opportunities aligned with my skills and experience.
Let’s connect—I’m always open to discussing opportunities or expanding my professional network.
