I possess substantial expertise in managing various customer interactions, both through calls and email, encompassing a wide range of inquiries. This includes handling general queries, providing updates on order status, managing returns and exchanges, resolving billing disputes, and addressing customer complaints. Additionally, I am well-versed in using various tools and platforms, such as Gmail, Google Sheets, Zendesk, Shopify, Trello, Helpscout, and other applications, to efficiently handle customer communication during my tenure with previous clients or companies.
