I have worked as a Chat Technical Support Representative and Chat Customer Support Representative for 3 years before I got promoted to be a Team Leader for both Tier 1 and Tier 2 agents, these jobs helped me learn most of the following skills:
- Good verbal and written communication skills
- Good administrative and documentation skills
- Very good command on Microsoft tools – Email / Excel / Word /PowerPoint and other PC tools
- Very good command on client provided tools, programs and applications
- Troubleshoots basic PC hardware issues /Assemble Basic PC parts/ Knowledge on basic home networking.
- Builds performing team towards excellence – balance type leadership
- Knowledge on Call center Workforce 101
- Experienced in bridge planning exercises
I have now left the company and want to start working at home, I would to contribute the skills that I have learned from my previous work and help you face all upcoming challenges.
