With a proven track record in Network Coordination, Tech Support, and System Administration, I am confident in my ability to make valuable contributions to your organization.
Responsibilities and Skills: Setup and managed network infrastructure, including Guest Wi-Fi and Multi-WAN Loadbalancing with Failover Internet Access. Proficient in FreeBSD/Pfsense Firewall and Cisco Switching, ensuring secure network operations. Experienced in configuring and maintaining Email Servers based on both Linux and Windows platforms. Provided L1/L2 remote support to multiple client sites, resolving technical issues efficiently. Monitored and maintained Windows Servers, SANs, and Network Infrastructure. Diagnosed and resolved technical issues, implementing solutions for server failures. Supported virtualization platforms like VMware, HyperV, and Citrix. Maintained cloud services, including Azure Virtual Compute Resources, Azure SQL, and Azure networking. Expertise in Connectwise Automate (formerly Labtech) and Solarwinds Ncentral MSP for MSP monitoring. Strong background in Windows technologies, Active Directory, and Domain Control Administration. Managed private networks, firewalls, and network security policies. Proven ability to provide technical support via email, chat, and telephone. Ensured end users' computer and equipment functioned properly. Skilled in system upgrades, hardware consulting, and IT equipment purchasing. Proficient in IT infrastructure maintenance, network installation, and software installation for student use.
