Customer Service and eCommerce Support Specialist with 3+ years of experience supporting high-volume accounts across phone, chat, and email. Strong background in order processing, billing resolution, refunds, returns, and sales support. Experienced in CRM case management, KPI-driven environments, and remote operations. Consistently delivers accurate resolutions while maintaining customer satisfaction and efficiency.
Tech and tools expertise:
Tidio
Gorgias
Zendesk
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Salesforce
Torch
Express Pay
Xero
Einstein 360
CSG ACSR
Communication platforms:
Five9
Avaya
Slack
JustCall io
Mattermost
Microsoft Teams
Novelcare Dialer
Productivity and admin tools:
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Google Workspace
Spark Mail
Zoho Mail
E-commerce and design:
Shopify
Canva
Your business, my expertise — let’s work smarter and achieve more.
Ready to help,
Asmaira
