• Plan, implement and monitor the
operational strategy of stores/area handled.
• Set goals and objectives for stores/area
• Oversee operations to ensure efficiency
• Recruit and hire new store employee
• Train and onboard new employees
• Set up and monitor store KPIs
• Ensure compliance with the company’s policies and operational guidelines
• Deal with customers' complains
• Identify operational bottlenecks and suggest solutions for improvement
• Create reports for upper management
• Evaluate performance using key metrics and address issues to improve it
• Assist upper management in decisions for expansion or acquisition
• Undertake sound financial management to ensure stores are profitable and stay within budget
• Lead a team of store managers towards effective collaboration and attainment of goals
• Formulate fruitful business development strategies to ensure long-term success.
•Acted as a project lead which provides solutions through process improvement.
•Document processes of company's standard operating procedure(sop) through MS Visio or Google Diagram.
•Implement and oversee improved process.
•Creates Memorandum, policies.
