I am a 25-year-old Customer Support and Creative Professional based in Cebu City, Philippines, with a Bachelor of Arts in Literary and Cultural Studies, major in Creative Writing at the University of San Carlos. With nearly three years of experience in Customer Service and Email Support, I have developed strong communication and customer relationship management skills in fast-paced environments. Throughout my role, I handled high-volume customer concerns involving refunds, chargebacks, and account inquiries while maintaining a professional, empathetic, and solution-oriented approach that earned recognition as a Top 2 QA Email Representative. I am experienced in using CRM and support platforms such as Crisp, Konnective CRM, -----------, Digistore24, and Retool, allowing me to efficiently manage customer concerns while maintaining high-quality service standards.
Alongside my customer service background, I have also worked on visual design for various clients as a freelancer, including Disenyos Co. and Qiological, contributing to brand identity and social media creatives. I gained hands-on experience in a Marketing Management team at Palm Grass Hotel, where I created press releases, promotional campaigns, event conceptualization, and layout design with a strong foundation in creative conceptualization, digital tools, and professional communication.
Currently, I manage end-to-end social media posting and scheduling across Instagram, Facebook, and LinkedIn, and handle daily audience engagement by monitoring comments and messages and responding or escalating within the same working day for a wellness brand. I write on-brand content aligned with company guidelines and templates, and provide event promotion support — scheduling and publishing pre- and post-event content and amplifying speakers. I also maintain account connections and prepare and submit weekly performance summaries covering key metrics and observations.
