Dynamic and results-driven Subject Matter Expert with extensive experience in technical support, sales, and customer service. Holder of a Bachelor's Degree in Information and Communications Technology and a Diploma in Professional Education. Demonstrated ability to lead teams, manage projects, and analyze data effectively. Proven track record in the BPO industry, working with corporate accounts in premium UK telecommunications and hotel reservations in the US and Canada. Equipped with strong programming and networking skills, proficient in web development and multimedia editing. Adept at handling complex customer queries, performing root cause analysis, and delivering exceptional service across various channels.Key Skills:Project ManagementTeam Leadership & ManagementReport and Deep Dive AnalysisBasic Programming & NetworkingComplaints Handling & Customer CareWeb Development (HTML, CSS, PHP, MySQL)Multimedia Editing (Adobe Photoshop, Canva, Illustrator)Professional Experience:Customer Care Representative at GENPACT LLCLevel 2 Support | Subject Matter Expert at GENPACT LLCTechnical and Customer Service Support at Tech Mahindra Group of CompaniesCustomer Service | Hotel Reservation Account at Alorica Philippines -----------cation:Bachelor of Science in Information & Communication Technology, CTU - Tuburan CampusDiploma in Professional Education, CTU - Tuburan Campus
