Results-driven IT professional with hands-on experience in system administration, network troubleshooting, and technical support across corporate and BPO environments. Skilled in Active Directory, Office 365, ticketing systems (Jira, Zoho, Salesforce), and endpoint configuration. Certified in Cisco Networking (CCNA) and pursuing continuous upskilling in enterprise networking and automation. Proven track record of reducing downtime, streamlining IT operations, and delivering efficient solutions to improve user experience.
