I have worked in the outsourcing industry for a total of 10 years. I started out as a customer service representative and eventually discovered my line of expertise and passion in the field of Workforce Management. It is here where most of my skills and qualities were developed such as my being collaborative and being keen to detail; flexibility, stress tolerance, and resiliency; my critical thinking and problem-solving skills; my workload and time management, crisis management, team &
client management.
