Customer Service and Technical Support professional with over 3 years of experience in the BPO industry and IT helpdesk support. Currently working as a Helpdesk Technician at Stefanini, specializing in troubleshooting technical issues, managingActive Directory, Citrix, MFA, and user account support. Adept at handling customer inquiries, providing high-quality solutions, and maintaining service-level agreements (SLA). Strong communicator with proven problem-solving and multitasking abilities in fast-paced environments.
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