6+ Years Experience in Fintech, E-commerce & Food Delivery industry
3+ Years as Online Business Admin
Operations Coordinator | Insurance Industry
- Managed leads and dial levels in ViciDial.
- Daily EOD and monthly reports.
- Basic system troubleshooting.
- AI call made reviews for quality monitoring.
- Tracked lead lifecycle statuses including retired leads, newly added leads, and leads with 50+ call attempts.
Online Business Admin
- Independently managed all aspects of my own e-commerce store.
- Managed customer communication and after-sales support.
- Handled product listing, inventory, order fulfillment, and logistics coordination
Risk Operations & Back Office
- Reviewed accounts, transactions, and documents for fraud and compliance.
- Performed KYC, KYB, and AML verification for global clients.
- Managed account restrictions, closures, and escalations.
Loan Officer (Inbound & Outbound)
- Assisted customers throughout the loan application process.
- Handled inbound inquiries and outbound follow-ups.
- Reviewed financial documents and verified applicant information.
- Clearly explained loan terms and requirements.
Customer Support | E-commerce & Food Delivery
- Supported customers with orders, refunds, returns, and delivery issues.
- Resolved app and website navigation concerns efficiently.
Verified