Results-driven Workforce Analyst with 10+ years of experience optimizing performance across multi-site and international operations. Highly skilled in real-time monitoring, forecasting, staffing analysis, and strategic workforce planning.
Proficient in creating and maintaining dynamic reports and dashboards using tools like Microsoft Excel, IEX, Avaya CMS, and eWFM to support data-driven decision-making.
Recently completed hands-on GoHighLevel training, where I built automation workflows, managed CRM pipelines, and created snapshot templates to support business operations and lead management.
Known for turning raw data into actionable insights that drive service level improvements, productivity, and operational efficiency. Recognized for accuracy, reliability, and a calm, solution-focused approach?especially in fast-paced, metrics-driven environments.
