Major Strengths: Ability to get along well with all levels of people ; Hardworking and full of enthusiasm ; Totally trustworthy, honest and loyal Easy learner ; Computer Literate (MSoffice (word, excel & powerpoint) ; Can do physical activities; Dependable. Self-motivated employee do a quality job without supervision; Goal-orientedCommunicativeTrustworthyFlexibilityTeam-orientedOptimistic
Skills : Proficient in data programs and MS office (WORD,EXCEL and POWERPOINT Presentation); Word Perfect and Internet Research; Data Entry, Data Encoding, Documentation, Recordkeeper; Attention to detail; organizational skills, with an ability to stay focused on assigned tasks; typing speed and accuracy; has a positive forward thinking and “Can Do” attitude.
WORK EXPERIENCES: March 16,-----------: Senior Process Executive - Data ----------- Manila: Insert customer and account data by inputting text based and numerical information from source documents within time limits. Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry. Review data for deficiencies or errors, correct any incompatibilities if possible and check output. ? Research and obtain further information for incomplete documents. ? Apply data program techniques and procedures ? Generate reports, store completed work in designated locations and perform backup operations. Scan documents and print files, when needed. Keep information confidential. Respond to queries for information and access relevant files. ? Comply with data integrity and security policies. Ensure proper use of office equipment and address any malfunctions
October 2017- Feb 2020 : Customer Service ----------- Services Corporation
Review daily shipment log. Input orders into the company system. Create shipping paperwork for outbound deliveries. track shipments and update master list. Handle any issues or discrepancies with shipments. Communicate delivery updates with the sales team up to the client. Responded to customer requests for products, services and company information. Compiled customer feedback and recommended service and delivery improvements to management. ? Recommended 100% Product Quality to customers, thoroughly explaining details. Answered customer telephone calls promptly to avoid on-hold wait times. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.? Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction. Cultivate customer loyalty, promote repeat customers and improve sales. Educated customers on promotions to enhance sales. ? Regularly exceeded daily sales and product add-on quotas. Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
December 2011- December 2012 : Assistant ----------- Convenience Store : Trained tea-----------mbers in successful strategies to meet operational and sales targets. Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. Supported staff development and goal attainment by focusing on skill development and job satisfaction. Monitored employee performance and developed improvement plans. Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs. Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies. Coached team on effective upselling and cross-selling methods. Keep work areas clean, organized and safe to promote efficiency and team safety. Assessed workloads to meet seasonal fluctuation needs. Maintained positive customer relationships by responding quickly to customer service inquiries.
April 2006 - August 2011 : Data Analysts and ----------- Corporation : Updated organizational and online subsystems to improve and streamline data collection. Performed system analysis, documentation, testing, implementation and user support for platform transitions. Corrected any data entry error to prevent later issues such as duplication or data degradation. Updating the property information using google search especially ownership details and property details. Property research; analyzing the property legal description
