Resourceful and adaptable professional with over 6 years of experience in the BPO industry, specializing in healthcare, telecommunications, and roadside assistance accounts. Skilled in delivering exceptional customer support, resolving complex issues, and ensuring client satisfaction in fast-paced, high-pressure environments.
Recently completed virtual assistant training, where I learned LinkedIn optimization, social media marketing (SMM), lead generation, and email marketing to enhance digital marketing and client outreach skills, along with expertise in remote administrative support, task management, and online tools.
Proficient in Google Workspace, MS Office, Trello, Zoom, Canva, and experienced in using CRM platforms such as Salesforce, Siebel, Microsoft Dynamics, and Maestro during my BPO career.
Recognized for being detail-oriented, proactive, and reliable, with a proven ability to adapt quickly to new systems and processes. Dedicated to helping businesses run smoothly by managing tasks efficiently and maintaining clear, friendly communication.
Verified