As an Operations Manager, I identify, endorse, and help mold future leaders. I serve the Tea-----------mbers that they manage within their team of direct reports and as members of the Leadership Executive Team (LET) for the company as a whole. They will identify the future leaders of VBP and help empower and enable them to thrive.
- Leads 10-15 Client Service Managers; about 60-75 Clients;
- Accountable for-----------FTEs, across different lines of business/disciplines;
- Accountable for management of attrition, absenteeism, and leaves by leveraging the
collaboration with Vibe Team and the broader People & Culture teams to run Engagement
activities;
- Responsible for effective Performance Development and Performance Management needs;
- Provides coaching and feedback to Client Services Managers (12 1-on-1 sessions/month);
- Ensures coaching and counseling sessions are completed by CSMs (12 Triad sessions/month);
- Sets regular schedule to sit in on performance Review and one-on-one meetings with CSMs to
provide coaching on how they are utilizing the SLII leadership framework and Culture Amp tool
- Effectively embeds our leadership framework in CultureAmp;
- Establishes career paths of CSMs and mentees through following the CultureAmp development
framework;
- Conducts regular touch base meetings and huddles with CSMs and Tea-----------mbers identifying
improvement areas and highlighting achievements;
- Leads and Develops Mentorship program for Leadership pipeline in collaboration with L&D
Team;
- Is responsible for the completion of regular performance appraisals and contribution to the
calibration process across the LET teams;
- Tracks, assesses, mitigates and escalates Operational blocks;
