3 years as a Customer Service Representative. (Financial & semi sales account)
- Dealing with customer complaints, questions, credit card information, payments and assisting with basic troubleshooting
- Multitasking by calling and answering chats at the same time
- Processing disputes, requests and lost or stolen types of credit card
- Saving and closing accounts
- Escalating to supervisor if needed
- Persuading customers to go on a consultation for clear aligners
- Educating customers about the product and about their bite concerns
1 years and 3 months as IT Helpdesk Associate
- Responding to incoming telephone calls and emails
- Providing software and hardware support, resolving problems and issues
- Performing system installations and updates to prevent service interruptions
- Prioritizing actions and escalations by problem severity and business impact
- Routing tickets to correct resolver team if needed
