Trainer at Optum - UnitedHealthCare, specializing in virtual and in-person learning solutions, with a proven ability to optimize new processes and deliver clear, effective instructions. Former customer service advocate with strong listening skills, autonomy, and a record of resolving complex inquiries with empathy and precision. Skilled in administrative support, call quality auditing, real-time coaching, and cross-functional coordination. Adaptable, detail-oriented and committed to driving performance improvements and organizational objectives.
