I previously worked as a customer service representative for 1 year 7 months. I manage incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction. I am diligent, self-disciplined, committed to lifelong learning, and I genuinely want to build a successful career in this industry. My strengths include my flexibility, my fast pace of work which means I will get more work done than the average employee, and my adaptability to change.