With over 7 years of experience in the technical writing field, I excel at translating complex technical information into clear, concise, and user-friendly documentation. My expertise lies in creating clear and helpful guides that empower users to get the most out of software, hardware, and online tools. I have previously held technical writer position at Zoom Video Communications, Manulife, and Google Operations Center.
Throughout my career, I have gained valuable experience in developing a wide range of technical documentation, including admin and user manuals, training materials, online help systems, and blog posts. In addition to technical documentation, I also have experience supporting government bids and tenders research for the US and Canada. This includes searching for contracts, assessing aligned opportunities with clients, and gathering and uploading materials for proposal submissions.
Previous projects:
• Revised and updated user and admin manuals for the Pointfire Translator app (-----------/blogs)
• Wrote SEO-optimized content for -----------
• Contributed scholarship-related articles to -----------
• Drafted user guides for a fitness mobile application
• Produced AI-powered online courses using -----------
• Developed exercise training modules for AI online courses
• Conducted proposal review for Oasis+
• Performed government research for IT, video production, janitorial, food, plumbing, HVAC, and electrical services .
Tools and Platforms:
• Documentation & Content Management: Confluence, SharePoint, QuickBase, Notion, ServiceNow, Zendesk
• Project Management & Collaboration: ClickUp, Asana, Jira, Slack, Zoom, QuickBase
• Productivity & Office Suites: Google Workspace, Microsoft Suite, Office 365
• Design: Figma, Canva, -----------
• AI tools: ChatGPT, Gemini, Notebooklm, POE
• Government contracting platforms: -----------, GovWin, GSA eBuy, MERX, Bids&Tenders, CanadaTenders, GlobalTenders, Texas SmartBuy, HigherGov
