Dedicated and detail-oriented. Responsible for the delivery of the KPIs
of the tea-----------mber, including quality, productivity, and compliance
-----------livers regular and timely coaching and feedback to the
tea-----------mbers to enhance performance. Ensures proper and timely
dissemination of all processes and business updates to the team,
based on client requirements. Provides daily direction and
communication to agents ensuring customer service calls are
answered in a timely, efficient, and knowledgeable manner.
