After being endorsed to a Quality Team as a Senior Quality Analyst, I worked for 2 years and 11 months in Shipping Logistics Account as a Customer Service Representative, giving me a total of 4 years in the BPO Industry. As a result of my employment in this field, I have gained knowledge about shipping operations, how to improve quality, how to do a root cause analysis, and how to recommend, carry out, and track preventative and corrective actions to guarantee that quality assurance criteria are met.
