Hello! I am a Customer Service Representative with experience in handling customer inquiries, billing concerns, account management, and multi-channel support (phone, chat, and email) in fast-paced BPO environments.
I have worked on resolving customer issues, processing orders and refunds, and maintaining accurate CRM records while ensuring efficiency and quality service.
Alongside my customer service background, I have developed technical skills in web development and software engineering, including HTML, CSS, JavaScript, React, PHP, and MySQL, as well as experience in software testing, UI troubleshooting, bug reporting, and technical documentation from my internship in a software and cybersecurity environment.
I actively showcase my work through my personal portfolio, where I build and document real projects using modern web technologies:
Portfolio:
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This portfolio includes projects that demonstrate my ability to build a responsive and modern web websites, develop frontend and backend functionality, integrate APIs and databases, debug and improve UI/UX issues, and apply real-world development practices in production environments.
I am currently transitioning into a Virtual Assistant and Web Development role, combining my strong communication skills from customer service with my technical development experience.
I am comfortable working remotely, adapting quickly to new tools, and handling both support and technical tasks efficiently.
