I have extensive experience across Executive Assistant, Customer Service, and Senior Operations Management roles, where I developed strong skills in leadership, customer relations, administrative support, process improvement, and operational management. I have managed calendars, appointments, scheduling, email communications, reports, escalations, KPI monitoring, coaching, and stakeholder coordination while leading large teams and driving performance across accounts in telecommunications, sales, billing, technical support, and healthcare. My strengths include people management, organization, multitasking, problem-solving, and creating structured processes that improve efficiency and customer experience. I am highly proficient in Microsoft Office, Google Workspace, Power BI, Excel trackers, Canva, CRM systems, communication platforms, and operational reporting tools.
