As the Operations Manager, I supervise every VA’s daily performance through spot checks and cadence on EOD Reports. Monitors attendance and any offline statuses (ex: power outage); ensures invoice accurately reflects attendance. Mitigates risks and/or red flags. Conducts coaching sessions with the VAs. Coordinates with the client or POC for visibility as well as to provide recommendations on process and VA’s improvement. Liaison between PDEV and Placements Team; responsible for any VA Replacements and/or add-ons.
