Professional Customer Service and Freight Logistics Virtual Assistant with 9 years of experience in the BPO industry handling inbound and outbound calls, email support, administrative tasks, and data entry. Skilled in delivering excellent customer experience, resolving concerns efficiently, and maintaining strong communication with clients and customers.
Recently trained as an Entry-Level Freight Logistics VA with knowledge in Broker Agent Assistance, load tracking, scheduling, quoting, carrier and shipper communication, TMS navigation, load board research, and freight coordination. Highly organized, detail-oriented, and capable of multitasking in fast-paced environments.
Proficient in Microsoft Office, CRM tools, email management, and customer support operations. A fast learner with a strong work ethic, committed to helping logistics and freight brokerage teams streamline operations and provide reliable service.
