Coached employees through day-to-day work and complex problems.
Responded to customer inquiries and resolved complaints to establish
trust and increase satisfaction.
Led regular customer service meetings to review progress identify
challenges and provide feedback.
Identified customer service trends to provide recommendations for
process and procedural improvements.
Provided coaching and mentoring to employees.
Facilitated virtual, in-person and blended learning sessions.
Conducted needs assessments to identify gaps in performance and
develop targeted learning solutions.
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies
focused on addressing customer needs and resolving concerns.
Actively supported service associates by quickly responding to
questions via phone and email and finding appropriate solutions to
customer issues.
Engaged customers in conversation to uncover needs with probing
questions and overcome objections using persuasive techniques.
Troubleshot customer service issues with methodical approach,
eliminating impossible quickly and focused on implementing relevant,
actionable solutions.
Documented customer calls in full to minimize confusion in future calls
and facilitate complete resolutions to individual issues.
Provided exceptional services and pleasant shopping experiences to
retail customers.
