I have been in the IT industry for years as an IT helpdesk manager - Service Desk supporting MS, Azure, Cloud. I troubleshoot technical related to software issues, software installation and creating sites, teams, sharepoint via MS Admin Center. Well versed with Enterprise Software such as; MS Office, Excel, Word, MS Office PowerPoint. With my experiences to technology, I have had the opportunity to upskilling level 2 support to technology and took certifications for PowerApps Platform and M365 Administration. I also handled client requests for troubleshooting technological devices at the first level; such as, password resets, user creations and terminations, printer connections, assigning permissions, etc.
Programs: Active Directory, any ticketing system, Microsoft applications
