Guest Experience Specialist with over 3 years of experience in customer service, administrative support, and short-term rental operations. Skilled in managing bookings, cancellations, refunds, and guest inquiries to ensure seamless experiences. Proficient in CRM tools including Zendesk and Salesforce, as well as communication platforms such as Google Workspace, Zoom, and Slack. Strong background in conflict resolution, client support, data entry, and policy compliance. Adept at handling high-volume communication via phone, chat, and email while maintaining high satisfaction scores. Known for organizational skills, attention to detail, and delivering professional support in fast-paced remote environments.
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