Reliable IT Operations and Application Support professional with solid experience in IT Service Management. I help businesses keep their IT services running smoothly through effective incident handling, monitoring, coordination, and clear reporting.
I have supported initiatives such as OS server upgrades, Zscaler integration, and SIP trunk migrations while maintaining service continuity. ITIL Foundation certified and trained in AWS Cloud Practitioner Essentials, I work confidently with Jira, Zoho, OPManager, and Pingdom. I am seeking a part-time or fulltime remote role where structured IT support, accountability, and operational efficiency are essential.
