Currently in MSP environment for more than 5 years
all tools/software I have hands-on experience with
• M365 Admin Centers(Identity, Azure, Intune, Sharepoint, Exchange, Teams, Security)9yrs+
• Active directory, Powershell - 9yrs+
• Printers (Brother, Konica, Toshiba, Canon) - 9yrs+
• Server, Hyper V / Virtual Machines - 2yrs+-
• Backup Veeam 3yrs+-, Altaro – 1yrs+-, Naversik/Comet/Arma less than a year
• NAS Qnap/Synology - less than a year
• RMM Atera 1yr+ ,Datto 2yrs+, Naverisk - less than a year
• Remote Tools(TeamViewer 4yrs+, ScreenConnect 4yrs+, Splashtop - less than a year +, RDP - 9yrs+, Quick Assist 4yrs+-)
• Ticketing tools (Servicenow - 6yrs+, Connectwise - less than a year, Autotask - 3yrs+ , Naverisk - less than a year, Atera & BrightGauge- less than a year)
• Phone System (3CX – 4yrs+, Dialpad – 2yrs+, Avaya Softphone and Hardphone – 4yrs+, MS Team – 2yrs+ and other internal softphones - 4yrs+ )
• Networking (Port forwarding - less than a year, VPN & basic networking - 9yrs+, dns & dhcp - 4yrs+)• Ubiquiti - 4yrs+• Fortinet – 1yrs+-
• Windows OS Support (7, 8, 10, 11) – more than a decade• Mac OS Support – 4yrs+• Linux OS Suppor – less than a year
• Mobile Device IOS & Android - 9yrs+
• Password Management (Roboform – less than a year, IT Glue – 2yrs+, Keeper – 2yrs, 1Password 1yrs+-)
• Endpoint Defender (Bitdefender & Huntress – 1yrs+-, M365 Defender – less than a year)
• 2FA (MFA – 9yrs+ & DUO – 2yrs+)
• ECP Pro – 2yrs+
• Adobe Administrator – 3yrs+
MSP CLIENTS LOB's- Constructions, Law Firms, Accounting Firms, NGOs, Travel Agencies and others
Verified