I have roughly 5 years of experience in the BPO industry. I started as a Customer Service Representative, promoted as a Subject Matter Expert and Team Leader within the span of five years. I have handled Non-voice and voice LOB. I am constantly seeking to gain more knowledge and skills whenever I am tasked to do a job. I always think out of the box whenever it is needed to resolve an issue within my job, provided I have exhausted all of my resources available.
Verified
