TECHNICAL SKILLS
? Network Products/Technologies: Cisco routers/switches, QoS, VTP, PBR (Policy Based Route), VLANs,
RIPv2, EIGRP, OSPF, ARP, Standard/Extended ACLs, VPN, SSH, FTP, TFTP, NTP, and SNMP.
? Firewall Products/Technologies: Cisco ASA 5520/5510, Cyberoam/Sophos XG Firewall, SonicWALL, and
FortiGate Firewall.
? Telephony Products/Technologies: Avaya gateway G450 and 430, Avaya IP office 500 V2, IP Telephony
(Avaya 1608, 1616, 9608).
? Operating Systems: Cisco IOS, Windows Server 2003/2008/2012/2016/2019 R2, Windows XP/7, Windows
10, and Cent OS Linux.
? Microsoft Products/Roles – Exchange 2010, Group Policy (GPO), DNS, DHCP, AD Directories Sites and
Services, Active Directory, File Screening Management, Hyper-V, Network Load Balancing (NLB), Failover
Clustering, SCCM 2007, and Microsoft Forefront Threat Management Gateway (TMG) and Office 365
Administration.
? Other IT Products/Technologies: Manage Engine SD Plus helpdesk/Asset Inventory, Manage Engine OP
Manager/NetFlow Analyzer/Application Manager, Manage Engine Desktop Central, SolarWinds, and
WhatsUp Gold.
PROJECT IMPLEMENTED
? Transfer of Philcare DR (Disaster Recovery) Data center from Makati to Alabang.
? Transfer of Philcare Data Center from Taguig to Makati.
? Deployment of HP Procurve MSM313 Access point to Philcare Clinics.
? Implementation of WSUS and SCCM 2007.
? Cisco and HP ProCurve switch inter-channeling.
? Converting the physical server to a Hyper V core, then deploying a VM instance to the physical servers
using the windows 2016 and 2019 operating system versions.
? Building a Disaster Recovery/satellite office for Casto Travel Philippines Inc (Bacolod office)
? PCI DSS implementation (SAQ A, SAQ C VT, and SAQ VT) certification and re-certification
? ISMS Roll out and Implementation (ISO 27001)
CERTIFICATIONS/SEMINARS
ITIL v4 Foundation
December 5 – 6, 2022
CCNSP – Cyberoam Certified Network Security Professional
Valid Through: November 16, 2016
CCNSP ID – CP171114/V3.0EL/12109
EDUCATION
STI College Makati
? Diploma in Computer and Electronics Technology
? June 2005 - March 2007
San Matias High School 1998 – 2002
Sto Domingo Elementary School-----------
PROFESSIONAL EXPERIENCES
ENGIE IMPACT PHILIPPINES, INC.
3F Skytech IT Park, Mabalacat Pampanga, Philippines
Senior Network Administrator (February 20, 2023 – Present)
Job Description
? Design, implement, and maintain business and industrial communication solutions to solve business
problems and provide value to a wide variety of business functions.
? Participate in the design, implementation, and troubleshooting of our global network infrastructure.
? Gather requirements and interact with multiple internal and external stakeholders to design and engineer
our global network infrastructure.
? Create technical design documentation (HLD, LLD, Network Diagrams, and implementation/test plan)
? Provide comprehensive tier-3 support for the operational teams.
? Interact with global peers within the network design, and operation and across other support teams, to
solve the more challenging escalated problems as well as simple to the more complex change
implementations.
? Implement and maintain processes, procedures, and associated plans for network infrastructure including
administration, usage, and disaster recovery.
? Document standard operating procedures, diagrams, and training materials for use by the team
CASTO TRAVEL PHILIPPINES INC.
2nd floor Tuscan Building 114 Rufino St., Legaspi Village, Makati City Philippines
IT Supervisor (June 10, 2013 –February 17, 2023)
Job Description
? Implement all strategies for all IT operations and supervise efficient working of all IT staff and prepare
orientation programs for all new employees and ensure compliance with all deadlines and provide
upgrades to all systems as per requirement
? Analyze all IT infrastructures and prepare reports to be submitted to senior management and perform
research on all technological solutions and provide support to all procurement procedures and maintain
knowledge of all the latest technologies.
? Design and execute all IT policies and procedures to design all IT infrastructures and maintain compliance
to all standards and policies and administer efficient working of all IT equipment and hardware and
manage all communication with the operation management team.
? Coordinate with various departments to design all management reports for all IT projects and administer
everyday activities for all IT systems and manage all technical projects and ensure compliance with all
deadlines.
? Oversee efficient working of all IT personnel, maintain knowledge of all job functions, administer all
business requirements, ensure achievement of all business objectives, and evaluate all IT systems.
? Determine and implement various IT procedures, assist in integrating various processes into new and
existing systems, prepare all user specifications, and perform tests on all applications according to
technical specifications.
? Administer project list and prioritize all work and determine an effective departmental budget and
maintain and recommend improvements to all manufacturing systems and ensure the profitability of all
processes.
? Collaborate with department personnel and design innovative solutions for all IT issues and maintain all
hardware and software for processes according to security requirements and maintain logs of all issues
and assist to resolve all efficiently.
? Organize and conduct all staff meetings for project reviews and supervise all IT operation systems and
services and analyze
PHILHEALTH CARE INC.
12th Floor IAcademy Building Ayala Ave, Makati City Philippines
Voice and Data Network Administrator (March 3, 2011 – June 7, 2013)
Job Description
? Identify problem issues and perform troubleshooting on a reported problem related to voice and data
systems.
? Designed, built, and maintained corporate network infrastructure of 3 major Head Offices with 60+
remote sites supporting 600+ users using Cisco and HP network equipment (Cisco ASR 1002, 2951,
2901,1841 routers, Cisco 4503-E, 3750, 3560, and HP ProCurve switches).
? Built data center and DR site LAN/WAN, VPN, and firewall policies (Forefront TMG, Cisco ASA). Designed
and supported Windows Server 2008 R2 Active Directory, group policies, and print/file services for
Windows XP/7 clients.
? Deployed analog and IP Telephony solution using Avaya S8500 media server.
? Deployed reliable static routing backup using object tracking for WAN and Internet failover connection. Inband and out-of-band network management and monitoring using SNMP and Net flow.
? Determines voice and data requirement specifications in coordination with the end users.
? Prepare a cost estimate for the design, development, testing, and implementation of a solution/request.
? Prepares design, module design layout, and technical specifications.
? Monitors progress of assigned module/system handled.
? Coordinates with technical support for the setup of the voice and data system.
? Supervise and maintain LAN/WAN connectivity.
? Supervising Microsoft Forefront Threat Management Gateway (TMG) server, Cisco ASA 5520 firewall, and
Microsoft Exchange 2010.
? Evaluates new system and/or upgrades and conducts User Acceptance Testing (UAT) together with the
end user.
? Prepares various application system documentation (i. e user manual, operations manual, test plan, test
results, and technical Documentation) in conformance to documentation standards.
? Assist user sign-off of the solution/request, as well as the turnover of the system and all the system
documentation to the production libraries.
? Provides technical support for existing system i.e troubleshooting, Debugging.
? Set up and configure system management related to V&D.
? Generates regular production and ad-hoc reports upon request.
? Performs other duties that may be assigned by the superior from time to time.
MDI (Micro D International)
6th Floor Peninsula Court Building Corner Paseo Makati Ave, Makati City Philippines
Technical Support Engineer (October 27, 2010 –February 28, 2011
Job Description
? Investigate hardware problems and performs minor system hardware and communication connection
repairs.
? Hardware (Desktop and laptop, Printers, LCD Projector) deployment.
? Creating and resetting AD (Active Directory) account.
? Install/set up network printers such as Konica Minolta Bizhub and Fuji Xerox printers.
? Performs basic diagnostic testing, installs, assembles, and configures computers, monitors, and
peripherals such as printers, scanners, and related hardware.
? Monitoring network sites and servers.
? Troubleshoots problems with computer systems, including troubleshooting hardware and software.Email, network, and peripherals equipment problems make repairs and corrections and servers.
? Provides full support and troubleshooting for desktop and laptop.
? Provide full support to network infrastructure, server administration, active directory, DNS, DHCP, etc.
? Software installation on a hard disk drive such as windows operating system windows 2000 and 2003
server, Windows XP, Vista, and 7.
AVON COSMETICS INC.
8th floor Gercon Plaza Building Makati Avenue, Makati City, Philippines
System Administrator (May 13, 2008 – October 25, 2010)
Job Description
? Deployment and implementation of new Microsoft Security Patches, and Trend Micro antivirus pattern to
ensure all workstations from different Avon branches are compliant.
? Setting up new users’ accounts and profiles and dealing with password issues.
? Network printer installation/configuration
? Recommend and implement new or improved technical support tools, procedures, and processes.
? Monitoring branch site connections such as network, CPU utilization, and memory utilization.
? Basic knowledge in configuring Cisco Equipment and network.
? Provide training and assistance to help clients learn how to use their computer hardware or software
products
? Experience knowledge of business-specific applications (e.g., Remedy, MS Office, MS Outlook, Lotus
Notes, Coda, and Toad).
? Diagnose hardware/software faults and solve technical and application problems over the phone or in
person.
? Providing client support and technical issue resolution via E-Mail and phone.
? Basic administration of servers and IT operations such as tape backup & server room maintenance
? Working continuously on a task until completion (or referral to third parties, if appropriate).
? Prioritizing and managing many open cases at one time.
? Experience in Microsoft servers, Active Directory
? Monitoring and supporting branch servers via remote (using remote desktop and VNC) or on a phone.
? Installation of software such as Oracle, IBM Software, Hp printer driver, and SQL server.
? Maintenance of corporate computer hardware, software, and applications even the Network. Provide
daily technical problem support reported by Avon associates and different Avon branches. Ensure timely
and accurate technical solutions.
? Installation and configuration of the standard operating system, applications, and software including
network properties and related utilities/software packages required for the computer system.
Preparation of documents and forms before deploying to the respective users, departments, and
branches.
? Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
? Non-Avon-owned location assistance for purchasing units, vendor coordination, billing statement, repairs,
and maintenance services. Ensure that all hardware for repair should be reported and sent out to the
vendor after 1-3 days. Preparation of needed documents and log to the database for tracking.
? Configuring IBM software such as Lotus Notes, Client Access, and AS/400
? Experience Using administrative tools and working knowledge of MS active directory, DNS, DHCP, and
TCP/IP
? Experience working in a wireless network.
? Working knowledge of troubleshooting ticketing systems such as a Remedy or Action Request System
(ARS).
? Changing local phones in PABX using AVAYA Administration.
SPORTS BOOKIE ONLINE INC.
24th floor Burgundy Corporate tower, 252 Sen Gil Puyat Ave. Makati City, Philippines
IT Technical Support Engineer (November 2007 – March 2008)
Job Description
? Installing and configuring computer hardware operating systems and applications.
? Monitoring and maintaining computer systems and networks.
? Talking to staff/clients through a series of actions, either face to face or over the telephone.
? Troubleshooting system and network problems and diagnosing and solving hardware/software faults.
? Replacing parts as required.
? Following diagrams and written instructions to repair a fault or set up a system.
? Rapidly establishing a good working relationship with customers and other professionals.
? Providees technical assistance to the day-to-day operations such as networking, PC troubleshooting, and
maintenance.
? Ensures IT security policy is observed
