• Currently Managing CS Evaluations, Article Review / Publish, Company Community Moderator and Document Management.
• Good at Managing the Implementation of projects, ensuring that all tasks are completed on time and within budget
• Can handle multiple projects across multiple customers simultaneously while requiring little or no oversight and/or direction
• Assess solution specifications in light of customer requirements and recommend solution changes that optimize value for the customer
• Develop a project plan by setting proper timelines for project tasks including requirements gathering, configuration, product training, solution testing, and production rollout with an average cycle of 5 to 10 business days.
• Complete customer-facing documentation throughout the implementation process- such as meeting presentations, workbooks, sign-off agreements, etc.
• Worked in a fast-paced environment that had a highly-structured schedule adherence policy and required consistent work quality, customer satisfaction, and first-contact resolution. Experienced in fast and accurate handling and troubleshooting of highly technical concerns (computer software, network connections, and VPN access) and accurate entry and handling of sensitive data (customer/product/service/process information) to various DOS-based and GUI-enabled systems/tools.
• Strong knowledge of Internet technology, hosted solutions, VoIP, and Call Center practices
• Working knowledge of CRM and Lead Management solutions CRM (Salesforce, Lead Perfection, Chat, Zoho, Chat Support, etc.
Verified