Excellent oral and written English communication skills, creating positive customer experience. Ability to work with minimum supervision. Highly skilled leader with skills in delegating tasks, training and development.
Well versed in MS Office, Google Apps, Slack, Zoho, Zoom, different CRMs and other tools. Above average typing speed. Highly Proficient with Social Media cites such as Facebook and Instagram.
More than 13 years experience in the BPO industry, both voice and non-voice, US and Australian accounts. 5 years as a Team Leader, handling 15-24 people and more than 5 years experience working from home.Experience in Supervisor role, Customer Service, Virtual and Admin Assistant, Real Estate, Cold Calling, Skiptracing, Data Entry, Recruitment, Chat and Email Support.
