As a highly skilled Customer Service, I read your posting for the job mentioned above with interest. My experience aligns well with the qualifications you are seeking in your company and I am certain I would make a valuable addition to your organization.
With over 8 years' experience in a Call Centre, I am adept in CRM platforms, lead generation, and training and development. Moreover, while my on-the-job experience has afforded me a well-rounded skill set, including first-rate customer needs assessment and motivational speaking, I excel at:
Increasing employee production through the creation of incentive ----------- veloping CSR goals based on client project requirements.
Generating and interpreting sales reports.
Apart from my Customer Service experience, I would also like to add my experience in Sales. I have worked in a trading company selling Paper products and School Supplies as Sales and Marketing. Some of my responsibilities include being involved in organising and attending exhibitions worldwide to seek new potential clients for the company, follow up on the potential new clients and prepare presentations, arrange meetings with the potential new clients, ----------- this job, I was handling the APAC and EUROPE market.
Furthermore, I am a highly organised, creative, and motivated professional with extensive experience in business development, sales, and marketing and in customer ----------- all my experiences, I have always been involved in high-level strategy development and am responsible for maintaining strong relationships with key contacts in existing accounts, as well as developing new contacts and relationships. I also keep a close eye on market trends and identify gaps and niches that represent new business opportunities. This involves continual business prospecting and bidding and maintaining high volume sales and customer service management.
I enjoy nothing more than big picture, forward thinking but am also very analytical and thorough in developing business plans and strategies. I am very much a team player and thrive in a stimulating and dynamic environment. I am also proficient in all Microsoft applications.
My goal is to continue learning and developing my expertise in my future role. I believe that I would be a perfect fit for this position and that this is a role in which I could continue to exercise and broaden my business development skills.
I look forward to being able to discuss the position with you further.
