Results-driven Customer Service and Case Management professional with 7+ years of experience supporting global brands such as Spotify, adidas, and AT&T, as well as managing complex Social Security Disability (SSA) claims with Newlin Disability. Recognized for boosting customer satisfaction, reducing resolution times, and leading service enhancements through data-driven insights and strong cross-functional collaboration. Combines deep customer support expertise with analytical problem-solving, accurate documentation, and workflow optimization. Skilled at turning high-pressure challenges into measurable improvements in service quality, efficiency, and client experience. Known for consistently delivering results, mentoring teams, and strengthening operational processes that directly enhance organizational performance.
