I help growing e-commerce brands deliver exceptional customer experiences while keeping backend operations clean, organized, and efficient.
With 8+ years in customer support and logistics coordination, I don’t just respond to tickets. I manage the full customer journey from pre-sale inquiries to post-delivery resolution.
Here’s how I add value to online stores:
• Manage high-volume Shopify support (email, chat, phone)
• Oversee full order lifecycle — edits, tracking, backorders, cancellations
• Coordinate with 3PLs and suppliers to resolve delays, damages, and claims
• Process returns, RMAs, refunds, and dispute prevention
• Maintain clean documentation inside CRMs like Gorgias
• Identify recurring issues and improve workflows
My background in logistics and inventory management allows me to understand fulfillment operations not just customer conversations. This means faster resolutions, fewer escalations, and smoother internal coordination.
