I bring with me more than 15 years of experience in the BPO industry with a proven track record in data analysis, and a passion to drive strategic decision-making, I am excited about the opportunity to contribute my skills and expertise to your dynamic team.
Throughout my professional journey, I have honed my analytical and data-driven approach to solving complex financial problems.
Below is a brief summary of my work experience:
As a Workforce Manager I was responsible for end to end workforce management from forecasting, to scheduling, to reporting and intraday management. My role involves optimizing staffing levels by leveraging data-driven insights. I lead a team of RTAs, Reports Analysts, Schedulers and Supervisors who are responsible for scheduling, and performance analysis, ensuring that staffing aligns with business needs and objectives. My primary responsibility was to optimize the allocation of human resources within an organization to meet operational goals and objectives efficiently. This multifaceted role involves managing a team of employees to ensure the right people are in the right place at the right time to maximize productivity and customer satisfaction.
Before having a managerial role, I was a Reports Analyst. My core responsibility was to gather, analyze, and interpret data to generate insightful reports that aid in making smart choices within the organization. I collaborated with various departments to identify key performance indicators, design data collection methods, and create meaningful visualizations or reports. My role played a critical part in providing actionable insights that guide strategic planning and operational improvements.
My professional career started as a Sales Representative for a credit card company, my role revolves around promoting and selling the company's products and services to both new and existing customers. I was responsible for building relationships with clients, understanding their financial and credit card needs, and offering tailored solutions to meet those requirements. I was able to constantly meet sales targets, drive revenue growth, and ensure customer satisfaction in a competitive market.
