Professional Experience:
Customer Service Representative - Teleperformance Philippines
* Provided detailed product knowledge and
troubleshooting assistance to an average of 30 customers daily, resulting in a
15% increase in customer retention.
* Resolved over 50 customer complaints weekly through
active listening and problem-solving techniques, leading to a 20?crease in
overall complaint resolution time.
English Tutor - Rarejob Philippines, Inc.
* Developed exceptional communication and interpersonal skills.
* Connected with diverse audiences, tailoring approaches to meet individual learning needs.
Intern - Commission on Higher Education Regional Office - X
* Gained hands-on experience in administrative processes.
* Deepened understanding of higher education systems, including policy analysis and implementation.
Civil Service Commission -X
Civil Service Exam Passer - August 2024
Honor Graduate Eligibility
Academic Achievements
Graduated Magna Cum Laude
* Consistently maintained high standards of excellence as a Dean's Lister.
* Demonstrated commitment to academic rigor and success in challenging environments.
Extracurricular Involvement:
Xavier University Junior Financial Executives, Department of Budget and Finance
* Acquired insights into financial planning and management.
School of Business and Management Student Council, Office of the Treasurer
* Developed strong organizational skills.
* Collaborated with peers to drive successful initiatives and events.
