Hey there! Let me walk you through my work story – a mix of different things I've done and learned along the way:
???? My most recent work was at ANZ Global Services and Operations, where I worked as a Dispute Resolution Officer. I was all about sorting things out and making sure it was a fair decision for customers and other stakeholders.
???? I also joined JP Morgan and Chase, working as a Premier Card Support. My focus was on providing impeccable assistance for those high-tier cards and ensuring seamless operations.
???? Venturing into the digital realm, I joined HSBC Electronic Data Processing Philippines. Starting as a mobile chat support, I progressed to become a Chatbot Manager. My team and I were entrusted with upholding the chatbot experience for UK Bank clients. Later on, I switched tracks to focus on ensuring funds and shares were settled right, especially for HSBC Private Bank.
???? At Telstra, I transitioned into a Customer Sales Representative role. Guiding customers and helping them find solutions became second nature to me.
???? Lastly, I had the privilege of working as a Senior Advisor for the Apple iTunes -----------calated calls were my specialty. I thrived on turning challenges into success stories.
???? From dispute resolution and premier card support to chatbot management and escalated calls, I've seen it all. My journey reflects my commitment to delivering top-notch results while keeping things human and straightforward.
