Certified Remote Medical Biller and Customer Support Specialist with proven experience supporting multi-specialty practices and international e-commerce brands. Skilled in charge entry, claims submission, denial management, insurance verification, and payment posting using EMR/EHR systems such as Kareo/Tebra, SimplePractice, and Jane App. Adept at handling high-volume customer inquiries through Shopify and Gorgias, resolving order issues, refunds, and account concerns with empathy and accuracy. Known for strong communication skills, attention to detail, and adaptability, with a commitment to HIPAA compliance and delivering excellent customer experiences across both healthcare and retail environments.
