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I am a
graduate of bachelor’s degree in business administration major in Human
Resource Development Management. I have worked as a customer service representative
agent for two distinct business types, including mortgages and financial
accounts. I have been tasked to do the following tasks; Answering inbound and
outbound calls, answering inquiries through Emails, troubleshooting, processing
payments from checking account or debit card, revoking accounts, promoting the
websites, walking through the customer thru our websites, calling CEO/HR/Donor
to re verify information of the clients and I am directly reporting to my
clients. Some tools we used are Genesis, livevox, Lazarus, p3, USePay, Mailbox,
and Jira.
Today, I
manage social media and work as a virtual assistant. I can use a spreadsheet
and Google Docs to complete activities like data entry. Google Drive and Google
Calendar are also available to me.
I keep up
with various social media platforms, can interact with the followers, respond
to customers inquiries, schedule posts, and present weekly social media
reports.
I am organized,
hardworking, easily trained and I am always open to any kind of improvement. I
can communicate well in English language to assure good service.
My main
objectives are to give my clients satisfactions and outstanding results.
