I have 3 years of hands-on experience in short-term rental guest support and operations, managing guest communications across Airbnb, Vrbo, and ----------- while supporting up to 200 active listings in fast-paced, remote environments.
I confidently manage the full guest journey, including pre-arrival communication, check-in, in-stay support, and post-checkout follow-ups. I resolve guest concerns, complaints, and service requests using sound judgment, empathy, and clear communication while coordinating remotely with housekeeping, maintenance, and property managers to ensure timely resolution and proper closure.
I work independently with minimal supervision, accurately document all guest interactions, follow escalation protocols, and prioritize urgent issues without losing attention to detail. I also actively support review management and guest satisfaction by ensuring concerns are handled thoroughly and profession
