Results-driven Operations Manager with 13+ years of hands-on experience in the BPO and Call Centre industry. I have built, scaled, and optimised high-performing teams — managing workforce planning, SLA compliance, quality assurance, client reporting, and process improvement across multiple campaigns and verticals.
I help foreign-owned businesses and startups run their operations smoothly without the overhead of a full-time executive. Whether you need someone to manage your remote team, tighten your workflows, reduce costs, or build your SOPs from scratch — I get it done.
What I can do for your business:
• Build and manage remote teams (hiring, onboarding, performance management)
• Design and document Standard Operating Procedures (SOPs)
• Monitor KPIs, SLAs, and operational dashboards • Handle client escalations and complaints resolution
• Workforce management and scheduling
• Cost reduction and process optimisation
• Vendor coordination and reporting
I am available for part-time, full-time, or project-based arrangements. I work well with US, UK, and Australian clients and am comfortable with tools like Google Workspace, Slack, Zoom, Trello, Asana, and -----------.
