I have been a leader, a trainer, and a follower with the ability to constantly adhere to the standards set by the management. I take initiative and pride in what I do. I always make sure to fulfill deadlines; in fact, I often finish them earlier. I am mindful of any process modifications and ensure that all parties affected by them are taken into account.
I have been in communication with clients from USA and Canada. I'm already 25 years old and a ----------- my previous work, I was a leader. I had 16 members on my team and I always make sure, I'm providing them the assistance they need and at the same time, accomplishing my personal tasks that the management set. I'm good at convincing people per se, since I was part of customer service, I am dealing with escalations calls and have the ability to de-escalate the situation and ensure their concerns were expedited and completed in a timely manner. I am confident in my work or outputs if I am equipped with knowledge in accordance with the standard operating procedures. Part of my analysis in the concern of a certain customer is digging deeper into our system. I am able to deep dive and analyze their data to clear out their account, this includes their account information such as their total balance breakdown. I can guarantee I am able to complete any tasks given to me.
