I have been working in customer service for 4 years in total. I've worked with Airbnb for 2 years and 2 mos. I'm specialized in helping the guests and the hosts about their high priority concerns, including cleanliness and amenity issues, cancellations and refunds. During my time in Airbnb, I received a recognition, as one of their top support ambassador.
When it comes to my strength, it is the ability to truly understand what your customer needs and I adapt well to the situation.
And lastly, what I am looking for is a company that I could add value to, that I could produce a positive return of investment for and where I could join a strong team. Is that what your company is looking for?
